Per mission
Up to eight suppliers in one consolidated mission.
3 to 7 working days
Evidence: 10
Request this serviceUK stock same-day cut-off 15:00 GMT
SMX · Professional services
Samples are bought, inspected, photographed and shipped to the buyer, with the chain of handling recorded.

Decision use
Commercial terms
GBP
What the file contains
Bench sheet
Weight, dimensions, materials observed and function result per sample.
Photo set
Standard angles plus defect close-ups, numbered to the bench sheet.
Cost note
Sample cost, handling and freight stated separately.
Handling chain
Who held the sample, when, and the tracking reference on dispatch.
Service fee plus goods cost at invoice and actual freight. Costs are shown before purchase.
Tiers
What changes by tier
Up to eight suppliers in one consolidated mission.
3 to 7 working days
Evidence: 10
Request this serviceAccepted payment
Card payment
Settled immediately on a secure hosted card page. The desk opens the file once payment clears.
Bank transfer (GBP)
Faster Payments to the CNLine London account. Details are issued with the request reference; work starts on receipt.
Cash at the London counter
Settled in person at the Camden counter during desk hours, receipted against the request reference.
Fixed fee per tier, payable on acceptance of scope. One revision round is included.
Service requests are handled by the desk while the online request flow is being commissioned. Speak to the desk to open a job.
Speak to the desk · 07 535 020203Four stages, each with a named output recorded in the job file.
Samples bought at the quoted terms, receipts retained.
Output
Purchase log
Weighed, measured, function checked and photographed against the brief.
Output
Bench sheet
Consolidated, labelled and prepared for export with a contents list.
Output
Packing list
Dispatched on a tracked service with the London desk notified.
Output
Tracking record
Desk and field conditions under which evidence is captured. Client material is never shown.
Product sampleSample logged, weighed and measured before dispatch to London.
Product sampleEvery sample photographed to one standard so units compare fairly.
PackingOuter label read against the reference the buyer will track on.
PackingHandover logged with tag number, courier and time of collection.
Desk specimens with identities redacted. They show the standard of the file, not any client's file.
Speak to a named contact
Every trade account is handled by a named person. Direct lines, direct inboxes and the hours they are on the desk, in English or Mandarin.
Head of trade sales
Shenzhen sourcing & QC lead
Returns & warranty desk