UK stock same-day cut-off 15:00 GMT
Professional services
Four service families run through the London desk. Each one states its purpose, deliverable, process, required inputs, turnaround, exclusions and commercial terms before you commit.
SVP
A named supplier is checked on paper and in person, and the file states whether the desk would trade with them.
Deliverable A written verification report with registration checks, premises evidence, capability notes and a clear recommendation.
MSL
A category is searched and reduced to a ranked, contactable shortlist with the reasoning shown.
Deliverable A comparison table of five to eight suppliers with pricing indications, capability notes and a ranked recommendation.
SMX
Samples are bought, inspected, photographed and shipped to the buyer, with the chain of handling recorded.
Deliverable Samples consolidated and shipped, with an inspection record, photographs and bench notes per unit.
CRB
A category is assessed for the failures that actually stop shipments, priced by likelihood and impact.
Deliverable A written brief covering typical defects, compliance duties for the destination market, price behaviour and the controls we advise.
Fixed fee per tier, payable on acceptance of scope. One revision round is included.
Service requests are handled by the desk while the online request flow is being commissioned. Speak to the desk to open a job.
Speak to a named contact
Every trade account is handled by a named person. Direct lines, direct inboxes and the hours they are on the desk, in English or Mandarin.
Head of trade sales
Shenzhen sourcing & QC lead
Returns & warranty desk
